Bank leaders need to look at how these advanced technologies and the connected world within IoT can propel their success and competitive positioning to realize more significant growth.
Fremont, CA: The Internet of Things (IoT) is molded by customers' demands for more enhanced productivity and experience with the implementation of smart devices powered by artificial intelligence solutions.
Financial organizations continue to transform with the implementation of digital and mobile devices as branch operations focus on improving convenience and service for customers. But because this has created opportunities for fraud and loss, organizations need to adopt new techniques to prevent and detect them.
Here are four use cases of IoT in banking:
Mobile and online banking has helped improve customer engagement and the services the clients need to run seamlessly. Security leaders need to prepare and work to collect more data and intelligence from streamlining, automating, and improving the business. Financial organizations integrate these intelligent technologies to provide better customer engagement, improved security, and reduce fraud.
Video surveillance generates many IoT data, and banks depend on these videos to assist in alleviating fraud, enhancing customer service, and providing better training. Banks utilize the information gathered from various systems and sensors to provide an end-to-end integrated and trusted solution. By gathering, examining, storing, and acting on this information in real-time, it helps reach organizational and operational goals leading to enhanced research and customer experience.
Cybercriminals are using more comprehensive and unique methods to access networks, data, and assets. With more physical security devices connected through IoT, encryption and susceptibility testing have become paramount to secure data transfer. Banks should have regular updates and firmware on network devices and practice proper password hygiene.
Financial organizations need to allow security teams to allot dedicated time and effort to appropriate tasks and efficient responses while automating certain operations such as firmware updates and camera verification.
Banks need to facilitate IoT and the cloud while boosting customer experience and loyalty, while providing various advantages for sharing information with stakeholders quickly and efficiently.