BFSI leaders need to enhance their risk-taking abilities to improve digital adoption, management, and receptive to risk and security boundaries during the digital transformation process.
FREMONT, CA: From ATMs to internet banking, the financial service industry has undergone significant transformation creating various channels for customers to interact with banks. Smart banking implements innovative technology to gather new customer data, which is accessed and used to make intelligent suggestions to customers, allowing them to choose a banking experience or choice that suits them.
Customers want frictionless engagement, where they have access to every service on their mobile phones or other channels. This demand, along with technology, has propelled the need for digital transformation in the financial landscape.
Financial institutions adopt technologies like artificial intelligence, blockchain, and cloud to develop an enhanced ecosystem that improves customer experience and increases the customer base.
To ensure agility, BFSI leaders need to optimize according to analytics insights and feedback, send test pilots to customers for fast feedback to progress through failure and feedback, and make the movement of resources and talent more flexible for improved operations.
It is essential to promote continuous innovations as the digital space is always changing, and innovative ideas are always created. To meet the increasing expectations of customers and employees, teams need to collaborate with an engaging and versatile workspace and interactive and rich digital content. To ensure collaboration, team structures need to be adaptable to address different business requirements.
Providing information security, transparency on access rights, and decision is vital. Digital demands require decision-making rights, and important information needs to be shared with a broad audience for better decision making and new workflows.
BFSI leaders need to enhance their risk-taking abilities to improve digital adoption, management, and be receptive to risk and security boundaries during the digital transformation process.